jezbaz Privacy Policy
Your Data, Your Rights

1. Data We Collect

1.1 Registration Data

When you create a jezbaz account, we collect the personal information you provide directly, including: your full legal name, date of birth, email address, Bangladesh mobile phone number, and country of residence. This information is required to create and manage your account, verify your identity, and comply with our anti-money-laundering obligations.

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, jezbaz is required to verify your identity. You will be asked to upload a copy of a government-issued identity document — such as your Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh driving licence. Where necessary, we may also request proof of address or documentation confirming the source of your deposited funds. KYC documents are stored securely and accessed only by authorised compliance personnel.

1.3 Financial Transaction Data

jezbaz records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as bKash wallet numbers, Nagad numbers, or bank account references), transaction timestamps, and transaction reference numbers assigned by payment providers such as bKash, Nagad, Rocket, and Upay. Full payment credentials are processed by our payment partners and are not stored in their entirety on jezbaz servers.

1.4 Gameplay and Betting Data

We record a complete history of your gameplay activity on jezbaz, including: games played, bet amounts, game round outcomes, bonus credits used, wagering progress, sports betting selections, odds accepted, and settlement results. This data is used for account management, dispute resolution, responsible gaming monitoring, and game integrity purposes.

1.5 Technical and Device Data

When you access jezbaz.net, our servers and analytics systems automatically record certain technical data, including: your IP address, device type and model, operating system and version, browser type and version, session start and end times, pages visited, and referring URL. This data is collected to ensure platform security, detect fraudulent access, and improve the performance of jezbaz.net.

1.6 Communications Data

If you contact jezbaz support via live chat or email, we retain a record of that correspondence, including the content of messages, the date and time of communication, and the resolution outcome. These records are used to manage your support requests, train our support team, and maintain an accurate history of any disputes or complaints you have raised.

The following table summarises the categories of personal data jezbaz collects and the primary legal basis for processing each category:

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2. How We Use Your Data

2.1 Account Operations

The primary use of the personal data we collect is to operate your jezbaz account. This includes creating and maintaining your account profile, authenticating your login sessions, processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels, applying bonuses and promotional credits, and providing you with access to all games and betting markets available on the jezbaz platform.

2.2 Identity Verification and Fraud Prevention

jezbaz uses the identity and financial data you provide to verify that you are who you claim to be, to confirm that you meet the minimum age requirement of 18 years, and to detect and prevent fraud, money laundering, and other forms of financial crime. Where our automated systems flag unusual account activity, your data may be reviewed by our compliance team.

2.3 Responsible Gaming Monitoring

We analyse your gameplay and betting patterns to identify signs of potentially problematic gambling behaviour. Where our monitoring systems detect patterns consistent with problem gambling — such as a rapid escalation in bet sizes, unusually long playing sessions, or repeated attempts to reverse self-exclusion requests — a member of our responsible gaming team may reach out to you proactively. This use of your data is in your interests and is a condition of operating a responsible gambling platform.

2.4 Customer Support

We use your personal and transactional data to respond to support queries, resolve disputes, process complaints, and provide account assistance. Support agents access only the data that is necessary to resolve your specific query. Support interactions are logged for quality assurance and training purposes.

2.5 Platform Improvement and Analytics

Aggregated and anonymised technical data is used to analyse platform performance, identify areas of the site that may benefit from improvement, understand user navigation patterns, and test new features before full deployment. This analysis does not involve making decisions about individual users and does not result in profiling for marketing purposes.

2.6 Marketing Communications

If you have opted in to receive promotional communications from jezbaz, we will use your email address and, where applicable, your mobile number to send you information about new games, bonus offers, seasonal promotions, and jezbaz platform updates. You may opt out of marketing communications at any time by using the unsubscribe link in any promotional email or by contacting jezbaz support. Opting out of marketing communications does not affect your ability to continue using the jezbaz platform.

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3. Data Sharing & Disclosure

3.1 Payment Processing Partners

To process your deposits and withdrawals, jezbaz shares relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, City Bank, and Visa/Mastercard network operators. These partners receive only the data necessary to process your specific transaction and are bound by their own privacy and data security obligations. jezbaz does not share your full account profile with payment providers.

3.2 Game Providers

jezbaz integrates games from third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To deliver these games and ensure fair play, a session token and a player identifier are passed to the game provider's systems when you launch a game. Game providers do not receive your full personal profile, financial data, or KYC documents. Game providers are contractually required to process player session data only for game delivery and integrity purposes.

3.3 Legal and Regulatory Disclosure

jezbaz may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh or other applicable jurisdictions where we are legally required to do so — for example, in response to a court order, regulatory investigation, or lawful request related to suspected money laundering, fraud, or other criminal activity. We will not disclose data beyond what is legally required in such circumstances.

3.4 Business Transfers

In the event that jezbaz undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players via their registered email address in advance of any transfer and will ensure that the receiving entity is bound by privacy obligations at least equivalent to those in this Privacy Policy.

3.5 No Sale of Personal Data

jezbaz does not sell, rent, exchange, or otherwise transfer your personal data to third parties for commercial or marketing purposes. This is an unconditional commitment and applies regardless of any commercial arrangement that jezbaz may enter into with advertising networks or affiliate marketing partners.

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4. Cookies & Tracking

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. jezbaz.net uses cookies and similar tracking technologies (including local storage objects and session tokens) to enable core platform functionality, maintain your logged-in session, remember your preferences, and collect analytics data about how the platform is used.

4.2 Types of Cookies Used by jezbaz

• Essential Cookies: Required for the jezbaz platform to function. These include session authentication cookies that keep you logged in during your visit. Without these cookies, jezbaz.net cannot operate correctly. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your chosen language, display settings, and notification preferences. These are not strictly essential but improve your experience on jezbaz.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate jezbaz.net. This data helps us identify performance issues and improve the platform. Analytics data is not linked to individual player identities.
• Security Cookies: Used to detect and prevent fraudulent login attempts, account takeovers, and automated bot activity. These cookies are essential for the security of your jezbaz account.

4.3 Managing Cookies

Most web browsers allow you to view and manage cookies through the browser's settings menu. You may delete existing cookies or configure your browser to block cookies from jezbaz.net; however, doing so will impair or prevent the functioning of your jezbaz account, as essential session cookies are required for login and gameplay. jezbaz does not currently respond to browser-level Do Not Track (DNT) signals, as there is no consistent industry standard for how DNT should be interpreted.

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5. Data Retention

5.1 Active Accounts

While your jezbaz account remains active, we retain all personal data associated with your account for as long as necessary to provide you with platform services, maintain accurate financial records, and comply with our legal obligations. We do not delete or anonymise personal data from active accounts except in response to a valid data deletion request from you (see Section 7).

5.2 Closed Accounts

Following the closure of a jezbaz account — whether voluntarily by you or by jezbaz — we retain certain categories of personal data for a minimum period to satisfy legal and regulatory record-keeping requirements. Financial transaction records and KYC documentation are retained for a minimum of five years following account closure, in accordance with anti-money-laundering best practices. After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised.

5.3 Communications Records

Support chat transcripts and email correspondence are retained for a minimum of two years from the date of the interaction, or for the duration of any ongoing dispute or regulatory investigation to which the communication is relevant, whichever is longer.

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6. Security Measures

6.1 Technical Safeguards

jezbaz implements a range of technical security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include: TLS/SSL encryption for all data in transit between your browser and jezbaz.net; bcrypt hashing for stored account passwords; access controls that restrict database access to authorised personnel only; firewalls and intrusion detection systems on our server infrastructure; and regular security audits of our platform and internal systems.

6.2 Organisational Safeguards

Access to personal data held by jezbaz is restricted on a need-to-know basis. Support agents, compliance officers, and technical staff are granted access only to the categories of data required to perform their specific role. All personnel with access to personal data are subject to confidentiality obligations. jezbaz conducts periodic internal reviews of data access logs to detect and investigate any anomalous access patterns.

6.3 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to affected players, jezbaz will notify affected players via their registered email address as soon as reasonably practicable after the breach is confirmed. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps jezbaz is taking to address the breach and prevent recurrence. If you suspect that your jezbaz account has been compromised, please contact jezbaz support immediately at [email protected].

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7. Your Privacy Rights

7.1 Right of Access

You have the right to request a copy of the personal data that jezbaz holds about you. Upon receiving a valid access request, we will provide you with a summary of your personal data in a readable format within 30 calendar days. There is no charge for a reasonable access request; however, jezbaz reserves the right to charge an administrative fee for excessive or repetitive requests.

7.2 Right to Rectification

If any of the personal data that jezbaz holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly through the jezbaz account settings page. For data that cannot be self-updated — such as your registered name or date of birth — please contact jezbaz support with supporting documentation.

7.3 Right to Erasure

You may request that jezbaz delete your personal data where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent and there is no other legal basis for processing; or the data has been processed unlawfully. Please note that jezbaz cannot delete data that we are legally required to retain — such as financial transaction records subject to AML retention requirements. In such cases, we will inform you of the specific retention obligation that prevents full deletion.

7.4 Right to Restrict Processing

You may request that jezbaz restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified. During a restriction period, jezbaz may store your data but will not actively process it beyond what is required by law.

7.5 Right to Data Portability

You have the right to receive a copy of the personal data you have provided to jezbaz in a structured, machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible. Data portability requests apply to data processed on the basis of your consent or for contract performance, and do not extend to data processed solely for legal compliance purposes.

7.6 Right to Object to Marketing

You have the absolute right to object to the use of your personal data for direct marketing purposes at any time. You may exercise this right by clicking the unsubscribe link in any jezbaz marketing email, by updating your communication preferences in your account settings, or by contacting jezbaz support directly. Objecting to marketing does not affect your ability to receive essential account communications such as transaction confirmations and security alerts.

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8. Contact & Complaints

8.1 Privacy Enquiries

If you have any questions about this Privacy Policy, about how jezbaz processes your personal data, or about the rights available to you under this policy, please contact the jezbaz support team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 on jezbaz.net
• Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response Target: Within 5 business days (BST, UTC+6) for general enquiries; within 30 calendar days for formal rights requests

8.2 Complaints

If you are not satisfied with the way jezbaz has handled your personal data or responded to a privacy rights request, you have the right to escalate your complaint. Please first contact jezbaz support to allow us the opportunity to resolve your concern. If, after completing the internal complaints process, you remain dissatisfied, you may seek further advice from a consumer rights or data protection advisory body applicable in your jurisdiction.

8.3 Changes to This Privacy Policy

jezbaz reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When we make material changes to this policy, we will notify all registered players via their registered email address at least 14 days before the updated policy takes effect. The date shown in the "Last Updated" badge at the top of the legal content section always reflects the date of the most recent revision. Continued use of jezbaz.net following notification of a policy update constitutes your acceptance of the revised Privacy Policy.